Our panel workshops are strategically located nationwide to provide the best services to our policyholders.
24-Hour Call Centre Service
A dedicated tele-service line manned by experienced customer service officers to provide claims and roadside assistance services. All you have to do for the assistance services is to call our 24-hour Motor Assist Hotline at 1-300-880-833.
24-Hour Towing & Emergency Roadside Repair Services
If your vehicle is immobilized as a result of a breakdown, you may just make a call to the MSIG Motor Assist Hotline at 1-300-880-833. MSIG Motor Assist will arrange to:
- Organize minor repair on-site, if necessary;
- Tow your vehicle to your home or your preferred repairer to rectify the problem.
MSIG Motor Assist will bear an amount up to RM300.00 per incident for towing and any labour
costs for on-site breakdown repairs only, excluding replacement of parts.
The above service is specially provided to MSIG’s Private Comprehensive Motor Insurance Policyholders only.
Transmission of Emergency Information
Transmission of information during emergency to the immediate family of the policyholder within Malaysia could be provided upon request. However, MSIG shall not be liable for non-delivery of message if recipient cannot be located.
Alternative Transport Home after a Motor Accident
Transport home could be arranged at reasonable cost for MSIG policyholder or driver from the scene of the accident.
6 Months Warranty for own damage claim
Our panel workshops ensure quality of repairs on the vehicles and provide a 6 months’ warranty for all repairs carried out by them. A Warranty Certificate will be issued by our panel workshops.
They are easily identifiable by the certificate displayed in their premises.
To better manage and provide good customer claims service, the following clause is incorporated in your policy.
“ In the event Your Vehicle is involved in an accident and give rise to a claim, Your Vehicle must be removed to a PIAM Approved Repairers Scheme (PARS) Workshop selected and approved by Us for repairs. Failure to remove Your Vehicle to an approved workshop would be a breach of Endorsement 106 and We shall have the right to decline liability under Section A of this Policy.”
Click here to download the booklet http://www.msig.com.my/pdf/pi/booklet/motor_assist_booklet.pdf