Monday, February 3, 2014

Travel insurance saved my mum ~ True Story

29 September 2010, By The Star

        RECENTLY, on a trip to China with my 81 year-old mother and some friends, we met with an accident. My mom and I were knocked down by a car. My mom suffered head injuries when she fell and hit her head on the pavement. We took her to the hospital where it was determined that she was bleeding in her brain and would be in no condition to travel. Beside difficulties in communicating with the locals as their dialect was different from the Mandarin that we used in Malaysia, I also found out that it was going to cost a lot of money to treat my mother.
Furthermore, the Chinese hospital would only accept yuan. Since I did not have much yuan with me, I was quite desperate. Then I remembered the travel insurance I bought for the trip and called the emergency number given. After confirming everything was in order, the customer service staff arranged for doctors from Malaysia and Beijing to liaise with the attending doctors at the hospital and to advise and keep me informed. I was asked by the company’s doctors whether I wanted to bring my mother home to Malaysia. I told them that I did not see how it was possible due to my mother’s condition. They assured me that they would make the arrangement and a plane would be sent over to pick us up. The plane duly arrived as promised. I was surprised that the plane had ICU facilities with a doctor and nurse on board.
On arrival in Kuala Lumpur, there was an ambulance waiting to take us to the hospital requested by me earlier. I was really amazed that for the small premium that I paid, we were given such VVIP treatment. As a businesswoman, I was impressed by the professional manner of their staff in looking after us. With more Malaysians now travelling, they should not neglect buying travel insurance from the right company, especially when traveling overseas. They should also know what insurance coverage they are getting. I would like to thank all the staff who looked after us in China and Malaysia, especially Dr Alan, Dr Teoh, Dr Grey, Ms Sharmini and Ms Lisa. YVONNE YUE, Kuala Lumpur.